Alta Climbing & Alta Boulders - EVERY MONDAY
Shoes dropped off before Monday will be repaired and dropped off as early as the following Monday. Current turnaround time is 1-2 weeks. You will be notified by text when your shoes are ready to be picked up.
WE DO NOT CURRENTLY ACCEPT MAIL-IN ORDERS.
1. Send us a text, let us know you are dropping off shoes. Text pictures of the wear (especially the toe area) with your name and phone number to (480) 227-1678. We'll respond with a quote.
2. Locate the ReSole Mate sign on the counter at Alta Climbing or Alta Boulders. Let the staff know you are dropping off a pair to be resoled (or picking up a resoled pair). Remember, the staff doesn't work for ReSole Mate so please be sure you are not interrupting if they are busy with customers. Wait for a lull. Dropping off at Alta is a huge benefit, saving climbers around $24 in shipping fees - let's not ruin it!
3. Be sure to clearly print your name and phone number on the provided tag. Use your laces or velcro to tie your shoes together and attach a single tag to one of your shoes. Do not leave a carabiner attached, it will be separated from your shoes and can easily be lost. If paying with cash, use the envelope provided and stuff the envelope securely into one of your shoes.
4. When your shoes are ready, you will receive a text with Venmo or Zelle payment instructions, if you have not already paid with cash. When payment is received, your shoes will be included in the next drop off date to be picked up at your convenience.